Welcome to the Medicaid Made Simple Client Portal.
This secure area provides step-by-step guidance, resources, and tools to help you successfully complete your Medicaid application and maintain coverage.

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Intake

Let’s start the process of getting you the coverage you need.

Start Here
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Medicaid Document Checklist

Here is where you will upload all required documents needed to submit your application to the Department of Social Services.

Submit Here
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Recertification Center

Medicaid Recertification Support

• What recertification is
• When it happens
• Documents needed
• How to respond to DSS requests

Learn more

DSS Request Help Center

The DSS Help Center provides support to individuals and families who need guidance with public assistance programs and related services. Clients may request help with understanding program requirements, completing applications, gathering required documentation, or resolving issues that may delay benefits. The goal of the Help Center is to ensure that community members receive accurate information, timely assistance, and clear direction when navigating DSS services. By offering knowledgeable support and resources, the Help Center helps reduce application errors, prevent delays, and connect individuals with the programs they need to maintain stability and access essential services.

Ask Ms. Medicaid

Upcoming events

  • Cumberland County Medicaid Backlog – Invitation to Facility Briefing

    3/19/2026 12 - 1 PM

    During this meeting we will discuss:

    • Current Medicaid processing challenges impacting Cumberland County facilities
    • Common documentation issues that cause applications to remain pending
    • Strategies that can help prevent delays and reduce DSS requests for information
    • How Medicaid Made Simple LLC can assist families and facilities with preparing accurate Medicaid application packets

    Join

  • Tuesday's Virtual Consultations

    Every Tuesday from 6 - 8 PM

    If you’ve been putting off dealing with Medicaid because it feels confusing, overwhelming, or just plain stressful — this is your sign.

    Tonight from 6:00 PM – 8:00 PM, I’m offering 45-minute virtual Medicaid Strategy Sessions for families who need real answers.

    Here’s what we handle:

    Identify the correct Medicaid program (LTC, SA, SAIH, etc.)

    Review income and asset concerns

    Break down spend-down rules in plain language

    Create a personalized document checklist

    Live Q&A with an NC Medicaid expert

    This is not guesswork. This is clarity and a real plan.

    45 Minutes | $200

    BOOK HERE

  • Lenoir County Medicaid Backlog – Invitation to Facility Briefing

    TBA

    During this meeting we will discuss:

    • Current Medicaid processing challenges impacting Cumberland County facilities
    • Common documentation issues that cause applications to remain pending
    • Strategies that can help prevent delays and reduce DSS requests for information
    • How Medicaid Made Simple LLC can assist families and facilities with preparing accurate Medicaid application packets